Return Policy
Effective Date: 1/1/2022
AeroX Industries, LLC (“AeroX,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase equipment, request service, apply for financing, or communicate with us via email, phone, or SMS.
By using our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
Contact Information
• Full name
• Company name
• Mailing address
• Email address
• Phone number
Order & Transaction Information
• Billing address
• Shipping address
• Purchase history
• Equipment specifications
• Transaction records
Payment Information
Payment data is processed securely through third-party payment processors. AeroX does not store full credit card numbers.
Financing & Leasing Information
If you apply for financing or leasing, information may be shared with third-party financing partners. Financing applications are governed by the lender’s privacy policy.
SMS & Communication Data
• Phone number
• Message content
• Messaging preferences
• Opt-in and opt-out records
Technical & Website Usage Data
• IP address
• Browser type
• Device type
• Pages visited
• Cookies and tracking data
• Analytics data
2. How We Use Your Information
We use your information to:
• Process and fulfill orders
• Deliver equipment and services
• Provide customer support
• Send transactional communications
• Send SMS order updates and account alerts
• Improve website performance
• Prevent fraud
• Comply with legal obligations
• Respond to warranty claims
• Administer financing applications
We do not sell your personal information.
3. SMS Messaging Compliance (A2P / TCPA Disclosure)
By providing your phone number and opting in, you consent to receive SMS messages from AeroX Industries for:
• Order updates
• Account notifications
• Service scheduling
• Customer support
• Transactional alerts
Message frequency varies.
Message and data rates may apply.
You may opt out at any time by replying:
STOP – to unsubscribe
HELP – for assistance
Wireless carriers are not liable for delayed or undelivered messages.
Your phone number will not be sold, rented, or shared for marketing purposes without your consent.
We maintain opt-in and opt-out records to comply with A2P 10DLC and TCPA regulations.
4. Cookies & Tracking Technologies
Our website may use:
• Cookies
• Google Analytics
• Meta/Facebook Pixel
• Tracking scripts
• Advertising measurement tools
Cookies help improve user experience and website performance.
You may disable cookies in your browser settings. Some website functionality may be affected.
5. Sharing of Information
We may share information with:
• Payment processors
• Financing partners
• Shipping carriers
• SMS delivery platforms
• IT service providers
• Legal authorities when required by law
We do not sell or rent personal information.
6. Data Security
We implement commercially reasonable safeguards including:
• Secure servers
• SSL encryption
• Access controls
• Limited data retention
• Role-based internal access
However, no transmission method is 100% secure.
7. Data Retention
We retain information as long as necessary to:
• Complete transactions
• Fulfill warranty obligations
• Maintain business records
• Comply with tax and accounting laws
• Resolve disputes
• Enforce agreements
8. Your Rights
Depending on your jurisdiction, you may have the right to:
• Access your personal information
• Request corrections
• Request deletion
• Withdraw consent
• Opt out of SMS
• Request data portability
To exercise your rights, contact:
9. California Privacy Rights (CCPA Notice)
If you are a California resident, you may request:
• Disclosure of personal data collected
• Deletion of personal data
• Confirmation that data is not sold
AeroX does not sell personal data.
10. International Users
If accessing our website from outside the United States, you understand that your information may be transferred to and processed in the United States.
11. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect information from minors.
12. Changes to This Privacy Policy
We may update this Privacy Policy at any time.
Changes will be posted on:
https://aerox-industries.com/privacy-policy/
Continued use of our services constitutes acceptance of updates.
13. Contact Information
AeroX Industries, LLC
2070 Portzer Road
Quakertown, PA 18951
Email: Info@AeroX-Industries.com
Phone: 888.377.5623